down again!

Forum to discuss the NewsLeecher SuperSearch Service.
• Before posting SuperSearch questions, please read the SuperSearch Usage Guide.
• The current SuperSearch status is listed on the Services Status Page.
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deos555
Posts: 48
Joined: Fri Apr 01, 2005 7:15 am

Re: down again!

Post by deos555 »

Deobfuscated is still not working

deos555
Posts: 48
Joined: Fri Apr 01, 2005 7:15 am

Re: down again!

Post by deos555 »

Deobfuscated searches via the "latest" feature still not working. Awesome support and communications from them once again.

deos555
Posts: 48
Joined: Fri Apr 01, 2005 7:15 am

Re: down again!

Post by deos555 »

Deobfuscated in supersearch not working for past 15 hours

rmhochman42
Posts: 37
Joined: Fri Sep 20, 2019 6:57 pm

Re: down again!

Post by rmhochman42 »

SS server unreachable, again. Multiple hours

22:54:38 SuperSearching... hang on ...
22:54:38 * Max Days to Search : 1
22:54:38 * Search For : New24
22:54:59 * SS Connect Port : 443
22:54:59 * SS Connect IP : 136.243.76.160
22:54:59 * SS Connect Error : Connection timed out

deos555
Posts: 48
Joined: Fri Apr 01, 2005 7:15 am

Re: down again!

Post by deos555 »

yeah funny the last "news post" is from Sept 7 yet super search has had multiple extended outages since then without any communication from their IT dept. The previous "news" update was from aug. 20th. I would rather have more transparent communication vs what we get. My feeling is if you can't get your platform stable then you need to commit to frequent communication to your user base.

Seeker04
Posts: 35
Joined: Tue Feb 28, 2017 6:09 pm

Re: down again!

Post by Seeker04 »

deos555 wrote:
Wed Sep 30, 2020 4:12 am
yeah funny the last "news post" is from Sept 7 yet super search has had multiple extended outages since then without any communication from their IT dept. The previous "news" update was from aug. 20th. I would rather have more transparent communication vs what we get. My feeling is if you can't get your platform stable then you need to commit to frequent communication to your user base.
=D>

Yep, letting the people who pay for this service know what is going on, and when it will be fixed is Customer Service 101, but alas Newsleecher has lost its ways in doing the basic IT support it is required to do.

It's a shame, as this used to be a great product and service. Time to start looking elsewhere for a different prouduct/service......

:^o Shame on you Newsleecher :^o

wayner
Posts: 3
Joined: Sun Jul 05, 2020 2:13 am

Re: down again!

Post by wayner »

Still not working:

12:02:07 AM Could not properly contact the NewsLeecher servers for news updates, etc. (ID:7121). Please report to author if problem persists. [ Socket Error # 10054
Connection reset by peer. ]
12:02:07 AM SuperSearch was unable to be initialized ... Using Cached Initialization Info ...

bkz2457
Posts: 72
Joined: Mon Sep 06, 2010 6:54 pm

Re: down again!

Post by bkz2457 »

Don't expect to see anyone replying anytime soon, I think its all done by magic. :(

deos555
Posts: 48
Joined: Fri Apr 01, 2005 7:15 am

Re: down again!

Post by deos555 »

Really no Deobfuscated results for past 7 damn hours. so damn sick of this. glad all the newsleecher staff are enjoying their friday night while their product fails.

rmhochman42
Posts: 37
Joined: Fri Sep 20, 2019 6:57 pm

Re: down again!

Post by rmhochman42 »

the initialization error on version 7.0 has been corrected. SCUBA informed me this morning and I have tested and confirmed.

bkz2457
Posts: 72
Joined: Mon Sep 06, 2010 6:54 pm

Re: down again!

Post by bkz2457 »

It is now working it seems.

deos555
Posts: 48
Joined: Fri Apr 01, 2005 7:15 am

Re: down again!

Post by deos555 »

Deobfuscated not working for past 6 hours. No results showing search.

rmhochman42
Posts: 37
Joined: Fri Sep 20, 2019 6:57 pm

Re: down again!

Post by rmhochman42 »

Did u send a msg on the Support page of the main site?

bkz2457
Posts: 72
Joined: Mon Sep 06, 2010 6:54 pm

Re: down again!

Post by bkz2457 »

11:09:48 * SS Connect Error : Connection timed out

9th of October and its gone yet again. :(

rmhochman42
Posts: 37
Joined: Fri Sep 20, 2019 6:57 pm

Re: down again!

Post by rmhochman42 »

I've submitted yet another msg to Support.

Time to pack up and go.

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