What to do if SuperSearch seems to be down ?
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IMPORTANT : Be sure to read the NewsLeecher forums policy before posting.
IMPORTANT : Be sure to read the NewsLeecher forums policy before posting.
What to do if SuperSearch seems to be down ?
If you are unable to connect to SuperSearch, it might be due to one of several reasons.
Please read through the following steps, before posting a SuperSearch downtime report to the forums.
Step #1: Check the real-time updated SuperSearch status on the NewsLeecher Services Status Page.
Step #2 : Check the news section on the NewsLeecher front page.
Check the news section on the NewsLeecher front page, to see if it says anything concerning SuperSearch downtime.
Step #3 : Wait 20 minutes time, and see if SuperSearch is up again.
Occasionally SuperSearch is down for a shorter period of time because the server needs to be restarted, upgraded, etc.
Step #4 : Again, check the news section on the NewsLeecher front page.
It might have been updated since you checked 20 minutes ago.
Step #5 : If you have waited around 20 minutes, checked the news section, read through the SuperSearch 'issues guide', and you are still unable to connect or use SuperSearch, you might want to post a downtime report to the NewsLeecher forum. Please post the report in this specific forum topic, by using the 'reply' button, instead of starting a new topic.
Please read through the following steps, before posting a SuperSearch downtime report to the forums.
Step #1: Check the real-time updated SuperSearch status on the NewsLeecher Services Status Page.
Step #2 : Check the news section on the NewsLeecher front page.
Check the news section on the NewsLeecher front page, to see if it says anything concerning SuperSearch downtime.
Step #3 : Wait 20 minutes time, and see if SuperSearch is up again.
Occasionally SuperSearch is down for a shorter period of time because the server needs to be restarted, upgraded, etc.
Step #4 : Again, check the news section on the NewsLeecher front page.
It might have been updated since you checked 20 minutes ago.
Step #5 : If you have waited around 20 minutes, checked the news section, read through the SuperSearch 'issues guide', and you are still unable to connect or use SuperSearch, you might want to post a downtime report to the NewsLeecher forum. Please post the report in this specific forum topic, by using the 'reply' button, instead of starting a new topic.
- Shalom2010
- Posts: 152
- Joined: Sun Apr 19, 2009 11:39 am
Re: What to do if SuperSearch seems to be down ?
On the Supersearch status page it has said 'Warning' for the last hour. Can this be rectified??
Best Regards
Steven...Chigwell, Essex
Steven...Chigwell, Essex
Re: What to do if SuperSearch seems to be down ?
Supersearch seems to be down for the last 3 hours!!!
Re: What to do if SuperSearch seems to be down ?
Been down for me as well probably aeound 4 hours or so now.
Re: What to do if SuperSearch seems to be down ?
same here, down...........
Re: What to do if SuperSearch seems to be down ?
Back up and running again now
Re: What to do if SuperSearch seems to be down ?
Seems to have taken a dump .... no luck with it for past 45 min.
Status page shows:
SuperSearch Service
--------------------------------------------------------------------------------
Current Status WARNING
--------------------------------------------------------------------------------
Service Usage Load ERROR
Service Usage Graphs See graphs below
Service Article Retention 16,518.07 Days
Indexing Turn-Around Time ERROR
Number of Groups Being Indexed ERROR
Status page shows:
SuperSearch Service
--------------------------------------------------------------------------------
Current Status WARNING
--------------------------------------------------------------------------------
Service Usage Load ERROR
Service Usage Graphs See graphs below
Service Article Retention 16,518.07 Days
Indexing Turn-Around Time ERROR
Number of Groups Being Indexed ERROR
Re: What to do if SuperSearch seems to be down ?
Yep. I've been unable to use NL for several hours now. Oh well. I took the down time to rip some TV shows and movies.animak wrote:Seems to have taken a dump .... no luck with it for past 45 min.
Status page shows:
SuperSearch Service
--------------------------------------------------------------------------------
Current Status WARNING
--------------------------------------------------------------------------------
Service Usage Load ERROR
Service Usage Graphs See graphs below
Service Article Retention 16,518.07 Days
Indexing Turn-Around Time ERROR
Number of Groups Being Indexed ERROR
Re: What to do if SuperSearch seems to be down ?
Supersearch still down
Re: What to do if SuperSearch seems to be down ?
Do you have any idea when SuperSearch will be up again?
Down for about 8 hours

Down for about 8 hours


Re: What to do if SuperSearch seems to be down ?
You can still get your stuff down on the Articles Tab. It is a bit of a balls ach, but the stuff is still there.
Re: What to do if SuperSearch seems to be down ?
Seems to be an issue again .... Hope you track down that bug soon
Status page showing:
SuperSearch Service
--------------------------------------------------------------------------------
Current Status WARNING
--------------------------------------------------------------------------------
Service Usage Load ERROR
Service Usage Graphs See graphs below
Service Article Retention 16,519.78 Days
Indexing Turn-Around Time ERROR
Number of Groups Being Indexed 10,535
Status page showing:
SuperSearch Service
--------------------------------------------------------------------------------
Current Status WARNING
--------------------------------------------------------------------------------
Service Usage Load ERROR
Service Usage Graphs See graphs below
Service Article Retention 16,519.78 Days
Indexing Turn-Around Time ERROR
Number of Groups Being Indexed 10,535
Re: What to do if SuperSearch seems to be down ?
Supersearch is dead again
SuperSearch Service
Current Status WARNING
Service Usage Load ERROR
SuperSearch Service
Current Status WARNING
Service Usage Load ERROR
Re: What to do if SuperSearch seems to be down ?
Seems to be back up, though Service Article Retention took a catastrophic hit. Went from 16,519.78 Days to 2,030.02 Days. You would think it would be at least as long as the Binary Groups Retention 2,414.88 Days.
Re: What to do if SuperSearch seems to be down ?
There's no way it ever had 16,519 days. That's over 45 YEARS. Which, if you do the math, works out to 1970. And guess how Unix-style dates are calculated... as the number of seconds from January 1st, 1970. Which means there was a timestamp of "null" used in that calculation.