What to do if SuperSearch seems to be down ?

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deos555
Posts: 45
Joined: Fri Apr 01, 2005 7:15 am

Re: What to do if SuperSearch seems to be down ?

Post by deos555 »

Being restarted for the past 12 hours that I have tried it. Of course no news posting on a core service being down all day. I am sure there is something major going on. sure would be nice if they communicated to their community of users who pay for this service. This would be considered a P1/sev one in any operations team and would warrant a crit sit with hourly communications to users.

antoninb111
Posts: 18
Joined: Sun Jul 04, 2021 12:57 pm

Re: What to do if SuperSearch seems to be down ?

Post by antoninb111 »

Probably Sev 2, actually, since only one app. Generally, the service goes down when their Windows 7 box hangs. It's under Spiril's desk.

mguntle
Posts: 2
Joined: Thu Sep 17, 2020 2:04 am

Re: What to do if SuperSearch seems to be down ?

Post by mguntle »

They used to post on their main page when there was a problem, and an estimate of when it will be back up....I miss the old days....

moveon
Posts: 10
Joined: Wed Sep 01, 2021 12:08 am

Re: What to do if SuperSearch seems to be down ?

Post by moveon »

down more then up. move on there are free services better.

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