No SS Results For Two Days

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XManJx
Posts: 36
Joined: Thu Dec 29, 2005 8:14 pm

No SS Results For Two Days

Post by XManJx »

No SS Results For Two Days

bowie
Posts: 18
Joined: Thu Apr 08, 2010 4:17 pm

Re: No SS Results For Two Days

Post by bowie »

Indeed, no results for searches younger than 2 days (1.9 days). Realtime Services Status Overview for SuperSearch Search Service is not working properly.

scuba966
Posts: 8
Joined: Sun Jan 05, 2020 11:10 am

Re: No SS Results For Two Days

Post by scuba966 »

Hello
Indeed since yesterday I have the same issue, no SS result younger then 2.3 days, obviously New24 is not working either.
It seems to be a isolated problem since no mentionning of the problem on any of your status pages.

I checked my subscription and it is uptodate, so no problem on that front.
Please let me know what to do to resolve this ASAP ?

Needless to say I'm getting frustrated with the SS stability issues, your service was great until 6 months ago when you started upgrading the SS servers.

Best

bowie
Posts: 18
Joined: Thu Apr 08, 2010 4:17 pm

Re: No SS Results For Two Days

Post by bowie »

I send them a mail yesterday and one a few hours ago.
Got a mail back from NL SuperSearch.
"Yes we had some issues with the index. It's rebuilding and should be back in 1-2 hours from now. We still working on the system and products."

scuba966
Posts: 8
Joined: Sun Jan 05, 2020 11:10 am

Re: No SS Results For Two Days

Post by scuba966 »

Thank you Bowie

Which raises the question why the statistic/news page doesn't mention that fact ?
NL should really stop working on the SS engine on a live system, assuming that it was the rootcause for this downtime.

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