Help! SuperSearch seems to be down ...

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• The current SuperSearch status is listed on the Services Status Page.
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Spiril
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Help! SuperSearch seems to be down ...

Post by Spiril »

What to do if SuperSearch seems to be down:
If you are unable to connect to SuperSearch, it might be due to one of several reasons.
Please read through the following steps, before posting a SuperSearch downtime report to the forums.


Step #1: Check the news section on the NewsLeecher frontpage.
Check the news section on the NewsLeecher frontpage, to see if it says anything concerning SuperSearch downtime.


Step #2: Wait 20 minutes time, and see if SuperSearch is up again.
Occasionally SuperSearch is down for a shorter period of time because the server needs to be restarted, upgraded, etc.


Step #3: Again, check the news section on the NewsLeecher frontpage.
It might have been updated since you checked 20 minutes ago. ;)


Step #4: Make sure you aren't able to connect due to a "known" problem.
Our forum moderator, Smudge, has written a small guide concerning known issues, that might prevent you from using SuperSearch. Read it here.


Step #5: Post a downtime report.
If you have waited around 20 minutes, checked the news section, read through the SuperSearch 'issues guide', and you are still unable to connect or use SuperSearch, you might want to post a downtime report to the NewsLeecher forum. Please post the report in this specific forum topic, by using the 'reply' button, instead of starting a new topic.

Best regards,
The NewsLeecher Team.
Last edited by Spiril on Mon Nov 22, 2010 3:02 pm, edited 1 time in total.
bug fixed. no idea how. hate it when that happens. trying to break it again now. will. not. be. defeated.
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TifKag
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Location: Netherlands

Post by TifKag »

Have done 1 to 4

#5 Down - Since 01-07 11:50CET
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wive43
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Location: Netherlands

Post by wive43 »

--------------------------------------------------------------------------------

Supersearch down for almost two hours.
It seems that this practically always occurs in weekends.

I hope it will be solved soon.

It works again. Quick response.
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TifKag
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Post by TifKag »

wive43 wrote:It works again. Quick response.
It's up again, but header retrieval is 3 hours behind
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timic
Posts: 5
Joined: Thu Dec 23, 2004 11:05 pm

SUPER SEARCH DOWN FOR ALL NIGHT

Post by timic »

:roll: :( :shock:

Hi super search looks dead for 14 hours ,anyone have same problem??????????? :cry: :cry: :idea: :?: [/b]

Error:
Super Search fetaure is unavailable

Reason:
Newsleecher needs to be able to load news page fro www.newsleecher.com to initialize Super search feature
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salami
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Post by salami »

works fine here!
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wive43
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SS down for almost 3 hours.

Post by wive43 »

And again it is weekend and SS is not working well.
The indexing turnaround time is 176 minutes.
Well creating NZB in www.binsearch.info is an option to solve the problem.
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Spiril
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Post by Spiril »

I forgot to restart the indexer after upgrading the SuperSearch engine.

It's running up-to-date again now.
bug fixed. no idea how. hate it when that happens. trying to break it again now. will. not. be. defeated.
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wive43
Posts: 54
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Location: Netherlands

Post by wive43 »

All is well again . Thanks for the prompt response.
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wive43
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Post by wive43 »

And again it is weekend and SS is not working well.
The indexing turnaround time is 183 minutes.
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Spiril
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Post by Spiril »

Fact: Beer really does damage the memory center in your brain! :shock:

Anyway, just like last weekend, I forgot to restart the indexer after having performed a cleanup on the SuperSearch server.

Please give it 20 minutes to catch up from now.
bug fixed. no idea how. hate it when that happens. trying to break it again now. will. not. be. defeated.
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techfuzz
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Post by techfuzz »

wive43 wrote:And again it is weekend and SS is not working well.
The indexing turnaround time is 183 minutes.
Is wish my weekend would have started by the time you posted that ;)

techfuzz
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pzbrite
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Joined: Tue Jan 31, 2006 9:03 am

Post by pzbrite »

Have done 1 to 4. Seems like it's down.
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Red Dwarf
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Post by Red Dwarf »

pzbrite wrote:Have done 1 to 4. Seems like it's down.
Since I can do searchs normally, I would hazard the guess that Super Search is not down.
Grtz RD

If I had a really good tagline, I would put it here.
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pzbrite
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Joined: Tue Jan 31, 2006 9:03 am

Post by pzbrite »

no idea why it's stopped working for me then. haven't changed any settings.
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