just purchased trial but can't get new license key to install

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zenmusicman
Posts: 17
Joined: Mon Nov 15, 2010 8:05 pm

just purchased trial but can't get new license key to install

Post by zenmusicman » Fri Oct 11, 2013 1:48 am

Have ver 5 that expired last Jnauary. Purchased 3 month trial including NL provider as Usenet provider. When I try to activate license I got "old version" essentially. So uninstalled old license, but still get request to activate a relevant service package.

Sent request to support via web page

thanks

scuba
Site Admin
Posts: 495
Joined: Tue Apr 24, 2012 12:02 pm

Re: just purchased trial but can't get new license key to install

Post by scuba » Fri Oct 11, 2013 9:16 am

zenmusicman wrote:Have ver 5 that expired last Jnauary. Purchased 3 month trial including NL provider as Usenet provider. When I try to activate license I got "old version" essentially. So uninstalled old license, but still get request to activate a relevant service package.

Sent request to support via web page

thanks
Hi Z.
Our trial offer is 14 days free (up to 14GB total leeching). I guess you mean that you have signed up for the "Ready To Go" package which gives you 3 months for a discounted price.

We look forward to handle your support ticket.

Kind Regards
Scuba - NewsLeecher Support Team.

zenmusicman
Posts: 17
Joined: Mon Nov 15, 2010 8:05 pm

Post by zenmusicman » Sat Oct 12, 2013 1:07 am

Yes it was "Ready To Go" but support found another username for me so need to get that straigtened out to just one

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