Anyone manning Tech Support? (Billing)

Post your questions here if you need help to use NewsLeecher or if you have a question about a feature.

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Sunfox
Posts: 223
Joined: Sun Apr 09, 2006 5:24 am

Anyone manning Tech Support? (Billing)

Post by Sunfox » Sun Dec 21, 2014 5:51 am

My yearly NL/SS expired on the beginning of the 19th (which, incidentally, confirms that no compensatory days were added for all the SS issues over the past year).

Anyways, when I noticed I emailed tech support like I always have in the past to renew. Received a message back in an amazing *2* minutes asking me to confirm stuff mostly already confirmed in my original message, but fine... I responded *4* minutes after that, and since then have been waiting patiently for someone to run the charge or at least respond to my 2 follow-up messages since. Scuba has always been very prompt and timely in the past... is everything all right over there?

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Destroyer
Posts: 639
Joined: Wed Feb 16, 2005 3:15 pm

Re: Anyone manning Tech Support? (Billing)

Post by Destroyer » Sun Dec 21, 2014 4:14 pm

Yes everything is fine at NL as far as I know but they might be winding down a bit for Christmas holidays, or maybe they missed your response... Maybe drop them another email.
Please note: I am NOT official newsleecher support.

Sunfox
Posts: 223
Joined: Sun Apr 09, 2006 5:24 am

Re: Anyone manning Tech Support? (Billing)

Post by Sunfox » Mon Dec 22, 2014 12:54 am

I've already sent 3 follow-ups to my original email early on the 19th. It's been almost another day from my message above, and still nothing. Very strange. And very annoying to not have SS working!

Sunfox
Posts: 223
Joined: Sun Apr 09, 2006 5:24 am

Re: Anyone manning Tech Support? (Billing)

Post by Sunfox » Mon Dec 22, 2014 8:55 am

...And now we're all taken care of. :-)

scuba
Site Admin
Posts: 495
Joined: Tue Apr 24, 2012 12:02 pm

Re: Anyone manning Tech Support? (Billing)

Post by scuba » Mon Dec 22, 2014 10:28 am

Sunfox - i have checked and your email/support ticket has been processed.

please check again. Otherwise PM here...

Scuba - Newsleecher support team
Scuba - NewsLeecher Support Team
The forum is only for NewsLeecher application issues.

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