Supersearch doesn't work in 4.0 beta 4

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zetaprime
Posts: 35
Joined: Wed Nov 24, 2004 7:28 am

Supersearch doesn't work in 4.0 beta 4

Post by zetaprime »

Has anyone else had supersearch stop working when they installed 4.0 beta 4?

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Smudge
Site Admin
Posts: 10034
Joined: Tue Aug 17, 2004 1:42 am

Post by Smudge »

Super Search requires that Newsleecher can connect to www.newsleecher.com on ports HTTP 80, HTTPS 443 (for News page and license authentication) and NNTP 119 (for Super Search communication unless you are using the Alternate port of 23). Do you have any firewall/router/antivirus that would be blocking access? Panda, Avast antivirus, and Norton Internet Security are known to cause problems with NL.

Sometimes you have to re-authorize the newsleecher.exe application in your firewall after upgrading or else the firewall thinks it has been changed by a virus so it blocks all traffic.

If you are still having problems, please see the following web forum thread regarding common problems with Super Search not working. viewtopic.php?t=5975
Please be aware of and use the following pages...
Services Status Page : SuperSearch and Usenet Access server status, retention, server load, indexing time, etc.
Support Request Form : Use this if you have a problem with billing or account status. The forum is only for NewsLeecher application issues.

zetaprime
Posts: 35
Joined: Wed Nov 24, 2004 7:28 am

Post by zetaprime »

Smudge wrote:Super Search requires that Newsleecher can connect to www.newsleecher.com on ports HTTP 80, HTTPS 443 (for News page and license authentication) and NNTP 119 (for Super Search communication unless you are using the Alternate port of 23). Do you have any firewall/router/antivirus that would be blocking access? Panda, Avast antivirus, and Norton Internet Security are known to cause problems with NL.

Sometimes you have to re-authorize the newsleecher.exe application in your firewall after upgrading or else the firewall thinks it has been changed by a virus so it blocks all traffic.

If you are still having problems, please see the following web forum thread regarding common problems with Super Search not working. viewtopic.php?t=5975
I just switched it to use alternate port and now it works.

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