Help! SuperSearch seems to be down ...

Post by **Smudge** » Sun Jul 12, 2009 12:49 am

The General category SuperSearch server is currently down. Spiril is looking into the problem.

Sorry for the inconvenience.

SuperCrisz · Post by **SuperCrisz** » Wed Jul 22, 2009 9:04 pm

Has the SuperSearch service go down for maintenance? since 15 minutes I have problem with the SS service

neillm · Post by **neillm** » Sat Aug 01, 2009 9:41 pm

I have been unable to access supersearch for, at least, the past week. Each attempt results in an error stating "Unable to receive a reply from the superserch service. I am using 4.0 b7 and my subscription is good until Sept 2009.

I have tried to access the service through SSL and normal means. The results are the same.

Atarian · Post by **Atarian** » Sun Aug 02, 2009 10:29 pm

neillm wrote:I have been unable to access supersearch for, at least, the past week. Each attempt results in an error stating "Unable to receive a reply from the superserch service. I am using 4.0 b7 and my subscription is good until Sept 2009.

I have tried to access the service through SSL and normal means. The results are the same.

I posted the same problem in another topic last week. No solution or recognition of an issue in SS by the developer(s) yet

Post by **Smudge** » Mon Aug 03, 2009 6:46 am

something on your system or network is blocking connections to the servers.

Please see the following web forum thread regarding common problems with Super Search not working. viewtopic.php?t=5975

Atarian · Post by **Atarian** » Fri Aug 07, 2009 10:30 pm

Smudge,

thanks for your reply and hinting to the thread. After reading Avast! is interfering with Newsleecher, I remembered switching from AVG to Avast! recently

After disabling On-Access protection and trying SS it worked immediately

So, Avast! will be uninstalled quickly!!!

Thanks!

Rosetta · Post by **Rosetta** » Mon Aug 10, 2009 8:29 pm

Hello Guys,

Supersearch seems to be down again !

21:18:23 SuperSearching... hang on ...
21:18:23 * Category : other
21:18:23 * Search For : "x264-dimension maxDays:100".
21:18:24 * SS Connect Info : "Connection refused".
21:18:47 SuperSearching... hang on ...
21:18:47 * Category : other
21:18:47 * Search For : "blablabla maxDays:100".
21:18:48 * SS Connect Info : "Connection refused".

Should you help ?

Best regards,

hilly · Post by **hilly** » Wed Aug 12, 2009 9:54 am

Atarian wrote:Smudge,

thanks for your reply and hinting to the thread. After reading Avast! is interfering with Newsleecher, I remembered switching from AVG to Avast! recently After disabling On-Access protection and trying SS it worked immediately So, Avast! will be uninstalled quickly!!!

Thanks!

yes thanks from me as well. I switched to Avast yesterday and spent all morning trying to find out why my Super Searches were not working. Disabled Avast and immediatelly all was OK.

Was concerned my 1 year license had run out early as it says valid until 16th August. Grrrrrrrrrrrrr

Is there any work around or do I have to get rid of Avast please?

Also will I get a reminder on my license renewal to my email addy??

Thanks

hilly · Post by **hilly** » Wed Aug 12, 2009 10:25 am

hilly wrote:
Atarian wrote:Smudge,

thanks for your reply and hinting to the thread. After reading Avast! is interfering with Newsleecher, I remembered switching from AVG to Avast! recently After disabling On-Access protection and trying SS it worked immediately So, Avast! will be uninstalled quickly!!!

Thanks!
yes thanks from me as well. I switched to Avast yesterday and spent all morning trying to find out why my Super Searches were not working. Disabled Avast and immediatelly all was OK.

Was concerned my 1 year license had run out early as it says valid until 16th August. Grrrrrrrrrrrrr

Is there any work around or do I have to get rid of Avast please?

Also will I get a reminder on my license renewal to my email addy??

Thanks

OK have answered my own question by searching. Nice site you have here and thanks.

avast! - NNTP scanning must be disabled (goto On-access Scanner : Internet Mail : Customize : NNTP and uncheck "Scan inbound and outbound news checkboxes")

Arsby · Post by **Arsby** » Thu Aug 13, 2009 2:06 am

Anyone else having problems getting onto the "heart" side?

Post by **Smudge** » Thu Aug 13, 2009 2:09 am

Yup. Got the message that it is unavailable. Either Spiril is working on it or it has crashed.

Arsby · Post by **Arsby** » Thu Aug 13, 2009 2:13 am

... or both.

Thanks for being on top of it.

Sunfox · Post by **Sunfox** » Thu Aug 13, 2009 4:59 am

Still seems to be having issues... oddly had one request get through, but otherwise refused.

Sunfox · Post by **Sunfox** » Thu Aug 13, 2009 6:31 am

Hmm, STILL down... what's the deal?

Sunfox · Post by **Sunfox** » Thu Aug 13, 2009 7:53 am

Something blow up tonight? Retention is shown at 2.4 days on the status page. Perhaps a news item would be warranted...

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